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Jainaba Sey

  • Customer communication
  • Lead hunting
  • Setting
  • Content design

I read between the lines, understand what moves people and guide them clearly to the next step.

  • Freelance
  • 100% remote
Jainaba Sey laughing warmly, wearing a cream knit sweater
in customer conversations, from telephone sales to online business
since 2008
working as a state-certified early childhood educator
6 years
IHK-certified social media manager
2022
lead hunting & setting with heart
Today

About

Empathy is my superpower.

I’m Jainaba, working freelance in customer communication, lead hunting and content design. I support my clients in creating lasting change for their own clients through the business they truly care about. Meaningful work matters a great deal to me.

I notice what resonates between the lines, sense needs even when they remain unspoken, and create a space in which people feel understood. In a conversation, in a message and in every post I design.

What makes me who I am? I’m passionate about personal growth and spirituality, love discovering other countries and cultures on my travels, and have a big heart for dogs.

Services

How I can support you

Appointment setting

When someone is interested in your offer, I take the time for a real conversation. I listen, find out what the person truly needs and, if it’s a good fit, guide them to the next step. No pressure, with heart and clarity.

  • Empathetic first conversations at eye level
  • Understanding needs and clarifying together whether it fits
  • Structured by a script, human in tone
  • Booking the consultation and following up mindfully

Lead hunting

Contacts that would get lost in day-to-day business get a second chance with me.

  • Personal outreach via WhatsApp (text & voice messages) and phone
  • Booking appointments for setting & closing
  • Careful documentation in the CRM

Social media & content design

Content that carries your message clearly, consistently and with feeling.

  • Content design for Instagram and Facebook
  • Content planning with strategic topic selection
  • Captions with hook & call to action

Journey

My path

  1. 2008 – 2014

    Telephone sales & customer service

    This is where I learned to respond to very different people and to lead conversations with a clear goal.

  2. 2015 – 2021

    State-certified early childhood educator

    Six years by the side of children and their families.

  3. since 2022

    Social media & content design

    I support purpose-driven businesses with consistent content for Instagram and Facebook.

  4. Today

    Lead hunting & setting

    Personal outreach via WhatsApp and phone, booking appointments and empathetic first conversations.

Education

Education & certificates

  • Social Media Manager (IHK)

    2022

    Hannover Chamber of Commerce

  • State-certified Early Childhood Educator

    2015 – 2018

    Part-time vocational training

  • Social Care Assistant

    2014 – 2015

    Part-time vocational training

Skills

What I bring to the table

Strengths

  • Empathy
  • Appreciative customer communication
  • Active listening
  • Creativity
  • Personal responsibility
  • Structured way of working

Tools

  • HubSpot
  • WhatsApp
  • Google Workspace
  • Slack
  • Notion
  • Asana
  • Trello
  • Meta Business Suite
  • Instagram
  • Facebook
  • Canva
  • CapCut

Languages

  • German: native speaker
  • English: good working knowledge

Testimonials

What others say about working with me

  • She supported me with my community management very reliably and professionally during stressful times. She responded to my target audience with great empathy and helped my followers build trust in me. She works in a very goal-oriented way.

    Jennifer PawlitzkiCopywriter for holistic coaches
  • Jaina has been supporting me with my Instagram presence for almost two years, and I couldn’t wish for better support. She is incredibly reliable, creative and always thinks along and even ahead.

    Sonja WaldmannOnline business manager for spiritual coaches & mentors
  • We could always rely on her. Jaina is a very responsible, friendly and open person who completes her tasks reliably. Our expectations were exceeded.

    Laura BergmannSocks for plants
  • My community was looked after with great care. Jainaba works with a lot of passion and initiative. Working with her is a recommendation from the heart.

    Nadine LederHerzensplaner · event & wedding planning

Translated from German.

Jainaba Sey meditating cross-legged on the beach

What drives me

“One sees clearly only with the heart. What is essential is invisible to the eye.”

Antoine de Saint-Exupéry

I want my work to make a real difference and to accompany people on their way to positive change.

Contact

Are we a good fit?

If you feel we’re a good match, I look forward to your enquiry by e-mail.

What helps me with your enquiry

  1. 1Tell me briefly what your business is about.
  2. 2Let me know where exactly you need support.
  3. 3Add anything else that might be helpful for me to know.
  4. 4I’ll get back to you promptly.
Send an enquiry
contact@jainabasey.com